Last updated: 25 August 2026
1. Failed or incomplete payment
If Razorpay does not confirm payment, the booking stays unpaid and no service is started. Any bank or UPI pending debit is handled under your bank and Razorpay rules.
2. Cancellation by you
| Stage | Refund |
|---|---|
| Paid, pickup not scheduled and sample not collected | Full refund of the amount paid |
| Sample collected, testing not started | Full or partial refund at our discretion. Logistics cost may be deducted |
| Testing started or report issued | No refund — the service has been performed |
Email support@yarncheck.com with your Sample ID or order id and the reason for cancellation.
3. Cancellation by YarnCheck
If we cannot collect the sample after reasonable attempts, cannot test it because it is unsuitable, damaged, or insufficient, or cannot complete the service, we will refund the amount paid for that booking, minus any agreed logistics cost if the sample was already collected.
4. How refunds are paid
Approved refunds are returned to the original Razorpay payment method. Banks usually take 5–7 working days after we initiate the refund. We do not pay cash or send funds to a different account unless the original method requires it.
5. Chargebacks
Contact us first with the Sample ID. If you open a chargeback, we may share booking, payment, and pickup records with Razorpay and the bank.
6. B2B and custom pricing
Written quotes may include a different cancellation term. That writing overrides this page for that order.
7. Related policies
See also Sample Pickup Policy and Terms of Service.